UPDATED APRIL 2
The health and safety of our employees and our community are our top priority, and we continue to monitor the ongoing COVID-19 situation daily. We continue to process online orders and have put extra precautions in place to ensure a safe and healthy work environment for our warehouse employees in Utah and Tennessee.
We will update this page as the situation develops.
DELIVERY
We still offer our standard free ground delivery on all orders (some exclusions apply on certain hardgood and industry partner orders)
Additionally, UPS has informed us that they will no longer guarantee 2nd-day and next-day delivery. If you select either of these options, you may experience a shipping delay.
RETURNS
Our returns policy remains unchanged:
- If you are not satisfied with your purchase on salomon.com, you can return it and receive a full refund by completing the return procedure within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
A COMPLETE UPDATE FROM SALOMON CAN BE FOUND HERE: https://www.salomon.com/en-us/blog/a-word-from-our-president
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
