The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed.
PRODUCT AVAILABILITY
At this time, our footwear, apparel and gear warehouses are closed through April 14th, but we are still taking online orders. You will experience a delay of 2-3 weeks in shipment of your product. Winter sports equipment product remains available and will ship with normal timing.
DELIVERY & RETURNS:
Our returns policy remains unchanged:
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If you are not satisfied with your purchase on salomon.com, you can return it and receive a full refund by completing the return procedure within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
A COMPLETE UPDATE FROM SALOMON CAN BE FOUND HERE: https://www.salomon.com/en-us/blog/a-word-from-our-president
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
