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If you are not satisfied with your purchase on www.salomon.com, you can return it and receive a full refund (excluding return costs) by completing the return procedure on our online platform within 14 days of receiving he product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition. If you are returning goods because the product is damaged or is not the product you ordered, please contact customer services for a refund of your shipping costs, on 0044 2070783546 from 9 a.m. to 6 p.m., monday to friday.