We strive to make our website accessible and enjoyable for all users, however if there is informations you cannot easily access, please call a Salomon customer service agent at customer-phone-number or contact us through the contact form
In Europe, we are still able to ship apparel and backpacks and footwear, but please keep in mind that shipments could be delayed due to the current Covid 19 situation.
DELIVERY & RETURNS
You will find below all information regarding expeditions & returns during the quarantine restrictions period in some countries:
Drop off points are no longer available due to the closings of shops
Product returns period is extended from 14 days to 90 days for all orders placed on Salomon.com since 1st March
CUSTOMER SERVICE INQUIRIES Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
We will update this page as the situation develops.
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
Like many of you, we are home dreaming of long runs in the park, the forest and beyond. Wherever you dream of running, the road-running comfort and grippy off-road performance of the Sense Range will be waiting to take you when it’s time.
AN EXPERT ANSWER YOUR QUESTIONS -YOU ALSO CAN CONTACT AN EXPERT BY PHONE AT +47 81503753
SATISFIED OR YOUR MONEY BACK!!
If you are not satisfied with your purchase on www.salomon.com, you can return it and receive a full refund (excluding return costs) by completing the return procedure on our online platform within 90 days of receiving he product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
Salomon Quality Warranty
3 YRS For Ski pants and ski jackets
2 YRS For other products
Order before 2 pm* for:
Standard shipping – 300 nok
All orders placed before 2 p.m will be delivered by ups within 3/7 working days.
*before 11 am for skis, snowboards, bindings and ski boots
If you are not satisfied with your purchase on www.salomon.com, you can return it and receive a full refund (excluding return costs) by completing the return procedure on our online platform within 90 days of receiving the product.
All our products come with a two-year quality warranty.
For ski pants and jackets, the warranty is extended to three years.