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Return a product
Return policy
You can return your item(s) free of charge within 30 days of receiving your order. If you wish to exchange products for items that are a different size or color, please return the item(s) and place a new order. Once we have received the package, you will receive your refund shortly after.
How can I return a product?
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Begin the return process for your products by completing the form above to obtain your return label.
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Pack up the product(s): you can reuse the Salomon box which is provided for this purpose.
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Print the return label and stick it on the package, then drop it off at your nearest pick-up point.
See the available pick-up points
Useful questions
- What should I do if I received the wrong item?
- There seems to be a fault with my product, what is the procedure?
- What should I do if my refund is incorrect?
- What are the return conditions for mounted skis?