How can we help you ?
If the FAQ has not answered your question, please get in touch with us via the contact form or via phone : +44 2035100639
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We work tirelessly to combat any potential sources of fakes, but we are unable to fully prevent the sale of counterfeit products. Please contact us about any fake website or counterfeit products you encounter.
Select your model from the following list to access the instructions to replace your goggle lens :
- Replace my Aksium lens
- Replace my Sense lens
- Replace my Juke lens
- Replace my Cosmic lens
- Replace my X-Max lens
- Replace my X-Race lens
- Replace my Xview lens
- Replace my XT-one lens
Buying a Salomon product from an approved reseller, a Salomon store or online at salomon.com means you can be sure your product is genuine and is covered by the Salomon warranty.
You can download the procedure for replacing quicklaces here.
Quicklaces are sold online and can be sent out by the customer service if warranty applies. To request a replacement, please feel free to contact the customer service through the contact form or phone: +44 2035100639. All other spare parts should be dealt with by authorized reseller. Contact information of all Salomon authorized dealers is available through the the Dealer Locator.
To obtain replacement parts for Salomon products, please get in touch with an approved Salmon reseller, as listed here. Quicklaces are sold online and can be sent out by the customer service if warranty applies.
If one of our products is out of stock, please click on " Tell me when this product is available" under the price information and enter your email address in the field provided. An email notification will be sent to you when the product is back in stock.
This is shown by the words "In stock - 1/3 -day delivery".
Salomon shoes are built using the finest materials available. However it is recommended you follow these care instructions for the life of the product: see care instructions
Normal usage of a product is usage in accordance with the instructions given in the user manual supplied with the product. If you have lost your manual you can download a copy here.
First, you will need to have the product assessed by a customer service agent to determine if your product is eligible for warranty. Please contact customer service via phone (+44 2035100639) or through the contact form to have your product assessed. (For more information, please see the "Deliveries and Returns" section.)
You can read Salomon's warranty policy at salomon.com under "warranty" or by clicking here.
We try our best to deliver your products as quickly as possible. Our system does not enable us to change your delivery address or your order once you have submitted it.
When you are ready to make your purchase, go to your basket (or click on the basket button in the upper right corner of the page).
When you are ready to confirm your order, enter your promotional code in the box provided for this purpose. Click on the question "Do you have an offer code?". This will open a box for you to complete. Enter your code, written exactly as you received it.
Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication.
After entering the code, click OK. Once your promotional code is confirmed and accepted, the discount is applied.
To ensure that orders reach our customers as soon as possible, we begin processing them as soon as they are replaced. Once an order is confirmed it is impossible to make any changes or cancellations. As per your right of withdrawal, you may return the items back to our warehouse.
For more information, please see our 'General Sales Conditions'
Once you have placed your order, you will automatically receive an email with a detailed summary of your purchases.
Please ensure that the email address used to place your order is correct as all information regarding your order will be sent to this address.
If you haven't received an order confirmation email, please contact our Customer Service. You can also check the status of your order by visiting the Order tracking page.
At Salomon.com, you can pay by credit card (Visa or Mastercard), PayPal or Bank Transfer.
Please note that if paying via bank transfer your Bank can apply additional fees due to the international bank transfer payment.
The total order value will be charged to your card when your order will be shipped.
A pre-authorization may be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete the purchase.
If your payment is declined, please check that your card number and expiration date are correct. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice.
Your invoice is automatically printed out when your order is dispatched. This includes the invoicing address you provided when placing your order. Please ensure that all information is correct as it cannot once the order has been placed.
A fully secure payment service is provided by Adyen.
Salomon.com sales are only for end customers.
Orders can only be delivered to countries where the Salomon.com online shop is available. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France (mainland France and Corsica), Germany, Netherland, Norway, Italy, Poland, Spain, Sweden, Switzerland, Czech Republic, United Kingdom and United States.
Please note that in your country, we do not deliver to the following region : Guernesey, Anguilla, Ascension Island, Bermuda, Bristish Indian Ocean Territory, British Antartic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.
You cannot have an order delivered to a country different from where you placed the order.
If your delivery is late, please contact our Customer Service: +44 2035100639
Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.
By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.
Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.
If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient new delivery time.
This is not possible as you cannot have an order delivered to a country different from the country website where you placed the order . To receive your order in France, for example, you must place it on the French site.
UPS is currently our delivery partner for Apparel, Bags and packs, Footwear products.
DPD is our partner for alpine, nordic, protective and snowboard products for standard delivery.
If you are not satisfied with your purchase on www.salomon.com, simply return the affected items within 14 days of delivery, in our warehouse (Germany/Austria).
If an item is not suitable, you may return it and receive a full refund by completing the return procedure on our online platform within 14 days of receiving he product. Please refer to the return form that you received with your package and follow the return procedure. Note that your return must meet the following conditions:
- The products have not been used,
- The products are returned within 14 days of receipt,
- The products are in their original, undamaged packaging. Packages opened with care are not considered damaged.
Please note that Customised and assembled ski + binding packages that have been ordered to your personal specifications cannot be returned
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form enclose it with the product you wish to return.
If you return the product in accordance with the Salomon return procedure, you will get a full refund within 48h of receiving the returned products at our warehouse.
Please contact our Customer Service for further information if needed: +44 2035100639
First, you will need to have the product assessed by a customer service agent to determine if your product is eligible for warranty. Please contact customer service via phone (+44 2035100639) or through the contact form to have your product assessed.
If the amount refunded does not match your order, please contact our Customer Service.
Items cannot be exchanged, but may be returned. If the product is returned in accordance with the Salomon return product and meets the refund conditions, you will receive a full refund.
If you received an incorrect item, please contact our Customer Support. We will create a free return label so that you can return the item and dispatch your original order as fast as we can.
Returns are free except for orders from VIP, PRO, Corporate and Employee customers. These returns have a fee, unless there is some issue, defect, or discrepancy with the order. The return fee to pay will be showed during the return declaration process and will be deducted from the total refund received for the returned product/s.
For the free returns we will provide you with a prepaid label once the return declaration has been submitted.
The refund will be automatically issued once we will have received your return back. You will receive the refund within 4 business days through the same payment method used for the order.
Unfortunately, this service is currently not available in your region.