We strive to make our website accessible and enjoyable for all users, however if there is informations you cannot easily access, please call a Salomon customer service agent at customer-phone-number or contact us through the contact form
Salomon athlete and Chamonix Mountain Guide Tony Lamiche spent a great deal of time using prototype versions of the S/LAB X-Alp touring boot before it became available to the public. Here’s what he learned about it.
The health and safety of our employees and our community are our top priority, and we continue to monitor the ongoing COVID-19 situation daily. We will continue to process online orders and have put extra precautions in place to ensure a safe and healthy work environment for our warehouse employees in Ontario.
We will update this page as the situation develops.
We still offer our standard free ground delivery on all orders (some exclusions apply on certain hardgood and industry partner orders)
Additionally, UPS has informed us that they will no longer guarantee 2nd-day and next-day delivery. If you select either of these options, you may experience a shipping delay.
Our returns policy remains unchanged:
If you are not satisfied with your purchase on salomon.com, you can return it and receive a full refund by completing our return procedure within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
1 833 550 2736
If you are not satisfied with your purchase on salomon.com, you can return it and receive a full refund by completing the return procedure on our online platform within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
If you are returning goods because the product is damaged or is not the product you ordered, please contact customer services for a refund of your shipping costs, at 1-833-550-2736 from 7 a.m. to 5 p.m MST Monday to Friday.
ON SALOMON.COM, STANDARD DELIVERY IS FREE FOR ALL ORDERS.
UPS STANDARD (FREE)
Delivery within 3 to 12 working days. (No PO Box or Rural Route delivery).
UPS EXPEDITED ($15.00)
Delivery within 2 to 7 working days. (No PO Box or Rural Route delivery)
UPS PRIORITY ($25.00)
Delivery within 2 to 5 working days. (No PO Box or Rural Route delivery)
Do you have any questions ?
Our product experts are available to help you find the product that best fits your needs and to answer all your questions from Monday to Friday, 7am to 4pm Mountain Time