Can I exchange an item if it doesn't fit or I changed my mind?
Yes, exchanges are available for eligible in-stock items purchased on Salomon.com.
Items must be returned in their original condition: unworn, undamaged, and in their original packaging. Returns that do not meet these requirements cannot be accepted.
Once your original item has been received and processed, your replacement item will be shipped. Please note that inventory availability is not guaranteed and items may sell out while your exchange is being processed.
For a complete list of our terms & conditions, please visit our Returns & Exchanges Policy.
There are exceptions to this policy such as raffle purchases made through our partner at EQL which are final sale.
HOW TO START A RETURN OR EXCHANGE
Salomon.com orders must be returned using the shipping label we provide. At this time, online orders cannot be returned or exchanged in stores.
To start a return or exchange:
- Log in to your Salomon account, go to Orders, locate the order, and click "Return".
- If you checked out as a guest, use this form.
Please note: Orders shipped to the Northwest Territories, Nunavut, & Yukon are not eligible for returns or exchanges. Amer Sports Pro-Club members and Amer Sports employees are also not eligible for returns or exchanges.