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DEALER GUIDELINES FOR VOLUNTARY RECALL


DEALER GUIDELINES FOR THE VOLUNTARY RECALL OF X-ALP BOOT MODELS MANUFACTURED BETWEEN NOVEMBER 2016 AND FEBRUARY 2017. 

THE FOLLOWING SAMPLES OF SALOMON BOOTS ARE AFFECTED:

S/LAB X-ALP X-ALP EXPLORE 




These samples of X-Alp Boots are being recalled. 
Without the repair, the axis pin (circled in red) may dislodge, causing the skier to lose control or fall and suffer injuries. 
 
DEALER GUIDELINES FOR VOLUNTARY RECALL

Please post the enclosed In-Store Poster to make customers aware that these products must no longer be used, and must be returned for repair. If feasible, post a copy of the In-Store Poster on your website or include a link on your website to http://www.salomon.com/us/recall-x-alp.html where customers may find more detailed information on the recall. 

The Recall Procedure:

1) Dealers with recalled products in their inventory are to call or email their Salomon Dealer Service Representative to organize a return of inventory for repair. (Contact information below)

2) Customers with the recalled products are requested to send them directly to SALOMON.
They should call the following US number: +1 833 230 0292 for detailed information on the return process.

3) If a returned product is subject to the recall, we ask that you assist the customer by directing them to salomon.com for direct contact with SALOMON. 

4) If the customer wishes to return the product directly to your retail operations or if you prefer to handle the return on behalf of your customers please follow the instructions on http://www.salomon.com/us/recall-x-alp.html

5) The return shipping and repair of the recalled products will be at no charge to you or your customer. 

Customers returning the recalled products to SALOMON will receive back their own repaired boot. 

To support you in answering customer’s questions about the recall, we have enclosed a Q&A document which may be distributed to your customers.

You and your customers may find detailed information through the following US number: +1 833 230 0292

Thank you for your support and cooperation in assisting with this recall.

Sincerely, 
Jean Marc PAMBET
SALOMON President 

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