If you are not satisfied with your purchase on www.salomon.com, simply return the affected items within 14 days of delivery, in our warehouse in Belgium. We will reimburse the cost of your items (not the return shipping costs). The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition. If you are returning goods because the product is damaged or is not the product you ordered, please contact customer services for a refund of your shipping costs, on 0044 2070783546 from 9 a.m. to 6 p.m., Monday to Friday.