• Free delivery

  • Satisfied or your money back*

  • +44 2035100639

Customers reviews & questions

Which countries do you deliver to?

Salomon.com sales are only for end customers.

Orders can only be delivered to countries where the Salomon.com online shop is available. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France (mainland France and Corsica), Germany, Netherland, Norway, Italy, Poland, Spain, Sweden, Switzerland, Czech Republic, United Kingdom and United States.

Please note that in your country, we do not deliver to the following region : Guernesey, Anguilla, Ascension Island, Bermuda, Bristish Indian Ocean Territory, British Antartic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.

You cannot have an order delivered to a country different from where you placed the order.



I am still waiting for my order to be delivered. What can I do?

If your delivery is late, please contact our Customer Service: +44 2035100639

Can I have my order sent to another person or to an address other than my billing address?

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

How do I use the tracking number?

By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.
Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.

What happens if I am out when the delivery service calls?

If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient new delivery time.

How can I check that my order has been shipped?

When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.

Can I select a delivery address in a country other than where I placed the order?

This is not possible as you cannot have an order delivered to a country different from the country website where you placed the order . To receive your order in France, for example, you must place it on the French site.

What are your delivery times and costs?

Deliveries are made Monday to Friday. Orders received and approved before 2 pm. CET will be processed the same day (before 11 am CET for Ski/Snowboard, Bindings and Boots).
You may choose between standard delivery and express delivery:
- Standard delivery: Free Shipping
Orders placed and approved before 2 pm CET will be delivered by UPS within 3 working days (before 11 am CET for Ski/Snowboard, Bindings and Boots).


- Express shipping: £ 10
If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order. 
All orders placed and approved before 2 pm CET (before 11 am CET for Ski/Snowboard, Bindings and Boots) will be delivered by UPS the following day (24 hours).


Which delivery service will deliver my order?

UPS is currently our delivery partner for Apparel, Bags and packs, Footwear products for standard and express delivery. It is our partner for alpine, nordic, protective and snowboard products for express delivery.

DPD is our partner for alpine, nordic, protective and snowboard products for standard delivery.


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FREE DELIVERY

Your order will be delivered free of charge to your home.

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*SATISFIED OR YOUR MONEY BACK!!

You have 14 days to return your order

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SALOMON QUALITY WARRANTY

All our products are covered by a warranty of 2 to 3 years 

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