Version 2018-1; posted and effective as of April, 24 2018.
These Terms and Conditions establishes the
conditions for the sales made between any individual wishing to make a purchase
of SALOMON products (“Products) from
www.salomon.com/uk ; www.salomonrunning.com/uk ; www.salomonfresski.com/uk
website(s) (the “Online Store”) and Amer Sports
UK Limited, an English company registered under
number 2757365, having its main office at 1st Floor Theta Building,
Lyon Way Industrial Estate, Frimley Road, Camberley, Surrey, GU16 7ER United
Kingdom ("SALOMON", "we" or "us" as the
context may require).
1. About These Terms and
These Terms and Conditions including our Privacy
Policy referred to in Section 11 below only apply to purchases made in the
We may change these Terms and Conditions from
time to time. We will state the effective date above. Any changes to the Terms
and Conditions will apply to orders placed on or after the effective date.
BY PLACING AN ORDER FOR PRODUCT(S) YOU AGREE TO
BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS.
2. Placing an Order
Please note that orders can only be placed by
non-trading individuals. Therefore, we will not accept orders placed by
companies, associations, independent contractors or any other kind of legal
To be able to buy Product(s) you have to:
provide your name and address,
phone number, email address, payment details and other required information;
be at least 18 years of age;
If you are ordering ski bindings, in addition to
the foregoing, you have to provide the following information for mounting and
adjusting the bindings on your skis:
of the sole of your ski boots which will be used with the bindings in
mounting position you expect
In case you created an account with a personal
user identification and password, keep your password protected at all times and
do not disclose it to anyone else as you are personally responsible for each
purchase made using your user identification and password.
3. Order Processing and
You agree that your order is an offer to buy the
Product(s) listed in your order under these Terms and Conditions. All orders
must then be accepted by us.
We may choose not to accept orders in our sole
discretion and notably abnormal orders, orders which we suspect are not placed
in good faith or orders which have not been placed by individuals. We are
not required to provide a reason for declining to accept any order, though may
do so in our sole discretion.
After having received your order, if we accept
it, we will send you an order confirmation by email with your order number and
details of the Product(s) you have ordered and the Terms and
Conditions. Conclusion of the contract will take place the moment you
receive the order confirmation email.
However, please note that the conclusion of the
contract of sale for ski bindings will not take place unless and until you have
confirmed the information required for mounting and adjusting the bindings on
your skis and we confirm receipt of those details.
You remain responsible for the accuracy of the details you provide us.
The order confirmation email is your proof of
purchase, please store it as we will not archive your contract.
4. Prices, Shipping and
Handling charges and Taxes
The price charged for a Product will be the
price in effect at the time the order is placed and will be set out in the
order confirmation email.
We may change prices at any time without notice.
Price increases will only apply to orders placed after such changes.
Prices for the Product(s) include VAT or other
applicable taxes but do not include charges for shipping and handling.
Separate charges for shipping, handling and
their related VAT or other taxes will be shown in the Online Store during the
ordering process and, in any case, on the Order confirmation email.
In case certain costs cannot be reasonably
calculated before the conclusion of the contract, you will be informed about
the manner in which the total price will be calculated.
We deliver Product(s) only in United Kingdom
subject to the following restrictions:
We are unable to deliver to:
P.O. Box addresses,
Overseas army addresses,
Hotels and hostels,
Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory,
British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland
Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint
Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands
Delivery options are as follows:
Standard: estimated delivery time of 3 to 5
Express: estimated delivery time of 2 to 3
Delivery time as well as the delivery option you
chose will be confirmed in the order confirmation.
Delivery date will not exceed 30 days, unless
you specifically agree to a later date.
If you order any personalised Product(s), the
manufacturing time for such personalised Product(s) is added to the shipping
time of the selected delivery option.
In case you unreasonably defer delivery or delay
the receipt of delivery after we have notified you that we have tried to
deliver the ordered Product(s) to you, or if you have provided us with an
incorrect delivery address which results in an unsuccessful delivery, the
delivery package will be returned to us. If the Product(s) remain undelivered
after the first delivery attempt for a period of 7 working days and are
returned to us undelivered, we shall be entitled to cancel the contract and we
will refund you in accordance with the provisions of Article 9.
We shall not be held responsible for delayed
delivery or failure to perform, if the delay or failure is neither due to our
fault nor for our account pursuant to the law or generally accepted principles.
We encourage you to examine the delivery package
and received Product(s) within 14 (fourteen) days after they are delivered to
you and check their condition and that the content of the delivery package is
complete. In case of damaged or missing Product(s), please contact our Customer
6. Product(s) Availability
We do not guarantee the availability of any
Product(s) in the Online Store. Unless we accepted your order, we reserve the
right, without liability or earlier notice, to change, discontinue or to stop
making available any Product(s).
7. Compatibility, Product
Please take care when placing your order to
ensure that the Product(s) you purchase are compatible for the intended use.
Please use the Online Store as your final point of reference when checking
compatibility. In the event of a difference between the Online Store content
and any other website (or any other source of information) the compatibility of
Product(s) as shown on the Online Store at the time of purchase will be seen as
Payment can be made by credit card
(Visa/Mastercard) and Paypal.
All payments will be subject to security checks.
Therefore our services may contact you to confirm your order information and
order details such as proof of address, proof of address in the name of the
person indicated for the delivery address etc.
9. Return and refund
Please note that we will only process returns
and refunds for Product(s) bought in the Online Store.
Cancellation right: If you have bought
Product(s) for your own private use as a consumer and want to exercise your
right to cancel the contract and return the Product(s) you may do so provided
you complete the return procedure on our online platform https://shop.salomon.com/gb/return within
14 days after the date on which you receive the Product(s).In case of a
contract relating to multiple Product(s), your cancellation right will expire
within 14 days after the date on which you receive the last Product.
In order to exercise your cancellation right and
return the products, please refer to the return form that you received with
your package and complete the return procedure on our online
platform https://shop.salomon.com/gb/return as per
instructed on the return form Alternatively, you can return the model
cancellation form that is reattached as Annex 1 or contact our Customer Service.
You may only return Product(s) over which you
have taken reasonable care and which you have not used in a manner that goes
beyond what is necessary to establish the nature, characteristics and
functioning of the Product(s). You will be liable for any diminished value of
the Product(s) resulting from your handling of the Product(s) other than what
is necessary to establish the nature, characteristics and proper functioning of
the Product(s) you bought.
PLEASE NOTE THAT YOU CANNOT EXERCISE THIS RIGHT
OF CANCELLATION IN RESPECT OF:
-ANY PRODUCT(S) WHICH HAVE BEEN MADE TO THE
CONSUMER’S SPECIFICATIONS OR PERSONALISED (THIS INCLUDES, WITHOUT LIMITATION
SKIS AND BINDINGS WHICH HAVE BEEN MOUNTED AND ADJUSTED TO THE SKIER),
-ANY SEALED UNDERWEAR PRODUCT(S) WHICH WERE
UNSEALED AFTER DELIVERY AND ARE NOT SUITABLE FOR RETURN FOR HYGIENE REASONS
Once we have received your online statement to
cancel the contract, we will send you a confirmation email.
You will then have to return the Product(s)
without undue delay and in any event not later than 14 days from the date on
which you notified your decision to withdraw from the contract. You will bear
the direct costs for returning the Product(s).
You must return the Product(s) in their original
package. You must include all accessories, user manuals and any free gifts that
came in the same package. Where a Product has been purchased as a part of a
bundle of multiple Products, all multiple Products within that bundle must be
returned. Please treat the Product(s) with reasonable care and return them in
the condition that they were delivered to you. Please pack the Product(s)
securely and make sure that your order number is clearly visible on the outside
of the parcel. To ensure fast and secure return we encourage you to follow the
given return instructions.
We will refund the price you paid for the
Product(s) plus the initial shipping cost within 2 days of receiving the
returned products at our warehouse. In case you chose an express delivery
option, only standard initial shipping cost will be reimbursed.
The refund will be confirmed by email. Payment
will be carried out using with the same means of payment as you used for the
If you return Product(s) 1) that you are not
entitled to return, 2) that you damaged or used in a manner that goes beyond
what is necessary to establish the nature, characteristics and functioning of
the Product(s), or ,3) with Product(s) missing, or 4) have otherwise failed to
exercise reasonable care when taking care of and returning Product(s), we
reserve the right either to reject your return and decline to refund or to
reduce any payments to be refunded to you for the diminished value of the
Product(s), subject to applicable law.
Other return cases: If the Products you have
received do not correspond to the ones you have ordered, or if your delivery is
incomplete or damaged in transportation, please contact without delay our Customer
Service either via email or by phone for assistance.
10. Warranties and Statutory Rights
Any Product(s) that we supply to you will be of
satisfactory quality. If we deliver a Product to you that is not of
satisfactory quality, you can contact us for a repair or replacement or, where
this is not possible, for a refund. Further information is set out in
our warranty policy for Product(s) is detailed on our website,
If you believe that you are entitled to warranty
services, please contact our Customer
As a consumer, you have legal rights in relation
to Products that are faulty or not as described. Further, we are under a legal
duty to supply Products that are in conformity with this contract. Advice about
your legal rights is available from your local Citizens' Advice Bureau or
Trading Standards office. Nothing in our Warranty Policy or elsewhere in our
Terms and Conditions will affect these legal rights.
11. Personal Data
policy available on our website and additional provisions in
these Terms and Conditions govern the use of your personal data and our use of
cookies. Purchasing of Product(s) in the Online Store requires that you accept
We will take reasonable care to keep the details
of your order and payment secure, but (in the absence of material negligence on
our part) we cannot be held liable for any loss you may suffer if a third party
procures unauthorized access to any data you provide when accessing or ordering
from the website.
12. Our Liability
We shall perform our obligations under these
Terms and Conditions with reasonable care and skill.
There are certain liabilities that we cannot
exclude under applicable law. In particular, nothing in these Terms and
Conditions limits our liability for personal injury or death caused by our
negligence or our liability for fraud. As stated above in section 10, you have
certain rights as a consumer, including legal rights relating to faulty or
misdescribed Product(s). Nothing in these Terms and Conditions will affect
these legal rights.
We are responsible only for losses that are a
natural, foreseeable consequence of our breach of these Terms and Conditions.
We shall not be liable if we are prevented or delayed from complying with our
obligations by anything that you (or anyone acting on your behalf) does or
fails to do or due to events that are beyond our reasonable control.
You should take all reasonable steps and
precautions to ensure that the Product(s) you order are suitable for your
purposes. You must follow any advice that we give you in relation to
Product(s)(including instructions, user guides and/or manuals provided with
Product(s)). We do not accept liability for damage to Product(s) that we have
supplied where caused by your failure to follow our advice.
We shall not be liable for any losses related to
any business of yours such as lost data, lost profits, lost revenues or
We shall use our reasonable endeavours to verify
the accuracy of information that is used on the Online Store but, subject to
applicable law, cannot guarantee that all information will always be accurate
and complete. It is possible, for example, that Product images and packaging
may not always match Products supplied. If you have any questions or
concerns in this regard, please contact us before ordering any
Product(s). Also, pricing mistakes may occur from time to time, in which
case we may cancel any orders being processed or accepted by us. We will
correct errors on our Online Store as soon as possible after becoming aware of
AS FAR AS SKI BINDINGS ARE CONCERNED, YOU ARE
RESPONSIBLE FOR PROVIDING ACCURATE INFORMATION IN ORDER THAT WE MAY CONDUCT
PROPER MOUNTING AND ADJUSTMENTS. WE SHALL DO SO ACCORDING TO THE INFORMATION
YOU PROVIDED DURING THE ORDER PROCESS AND IN ACCORDANCE WITH ESTABLISHED SKI
INDUSTRY STANDARDS. WE CANNOT BE HELD RESPONSIBLE FOR MOUNTING OR ADJUSTMENTS
WHICH ARE BASED ON INCORRECT INFORMATION PROVIDED BY YOU.
IN CASE THE INFORMATION AS PROVIDED BY YOU DOES
NOT ALLOW MOUNTING OR ADJUSTING OF YOUR BINDINGS IN ACCORDANCE WITH ESTABLISHED
SKI INDUSTRY STANDARDS, YOUR BINDINGS WILL BE MOUNTED BUT NOT ADJUSTED. IT
SHALL BE YOUR RESPONSIBILITY TO HAVE THE BINDINGS SET, TESTED AND ADJUSTED AT
YOUR COST, BY AN AUTHORIZED SALOMON SKI DEALER BEFORE USE.
PLEASE NOTE THAT THESE TERMS AND CONDITIONS DO
NOT AFFECT (AND SHOULD NOT BE READ TO AFFECT) YOUR STATUTORY RIGHTS WHICH
CANNOT BE WAIVED OR LIMITED BY CONTRACT
The Online Store may be used only for lawful
purposes and in a lawful manner. You agree to comply with all applicable laws,
statutes and regulations regarding the Online Store and any transactions
conducted on or through the Online Store.
We make no warranty that the Online Store will
meet your requirements or will be uninterrupted, timely or error-free, that
defects will be corrected, or that the site or the server that makes it
available are free of viruses or bugs or represents the full functionality,
accuracy and/or reliability of the Online Store. We will not be responsible or
liable to you for any loss of content or material uploaded or transmitted
through the Online Store.
If any provision or provisions of these Terms
and Conditions shall be held to be invalid, illegal or unenforceable, that
provision shall be enforced to the fullest extent permitted by applicable law,
and the validity, legality and enforceability of the remaining provisions shall
not in any way be affected or impaired.
In relation to purchases from the Online Store,
we will communicate electronically by sending email or otherwise posting
Our Customer Service will assist you with any
Online Store order related questions. You can contact us either via email or by
phone from Monday to Friday between 9am and 5pm, except public holidays:
By phone +44 207 078 3528
By e-mail firstname.lastname@example.org
15. Governing law
These Terms and Conditions shall be governed and
construed in accordance with the laws of United Kingdom.
model withdrawal form
and return this form only if you wish to withdraw from the contract)
Amer Sports UK Limited, 1st Floor Theta
Building, Lyon Way Industrial Estate, Frimley Road, Camberley, Surrey, GU16 7ER
I/We hereby give notice that I/We withdraw from
my/our (*) contract of sale of the following Product(s):
on __________ / received on_____________
(*) Delete as appropriate.