Our commitments

FREE SHIPPING

 

At www.salomon.com, standard delivery is free of charge for all orders. If you are not satisfied with your purchase on www.salomon.com, simply return the items within 14 days of delivery to our warehouse 

 

DELIVERY TIMES AND METHODS*

 

Standard 3-day delivery- Free Shipping

 

All orders placed before 2 p.m will be delivered by UPS within 3 working days. 

Express shipping

 

If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order. All orders placed before 2 pm will be delivered by UPS the following day (24 hours).

* Please note salomon.com does not deliver to the Channel Islands, Isle of Man and BFPO.

 

PRODUCT EXPERTS IN EASY REACH

 

To help you find the product you are looking for and offer purchasing support, our product experts are available:
- Via online chat from the website, at any time 
- Via telephone on +XXXXXX, from 9am to 6pm Monday to Friday (local call). 
- Via email, using the link here.
If your issue is not immediately resolved by our operators, we are committed to resolving it within 2 days. 

 

SATISFIED OR REIMBURSED

 

If an item is not suitable, you may return it and receive a full refund (excluding return costs) by completing the return procedure on our online platform

https://shop.salomon.com/XX/return within 14 days of receiving he product. Please refer to the return form that you received with your package and follow the return procedure. Note that your return must meet the following conditions:

- The products have not been used, 

- The products are in their original, undamaged packaging. Packages opened with care are not considered damaged.

Please note that Customised and assembled ski + binding packages that have been ordered to your personal specifications cannot be returned  

 

Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form enclose it with the product you wish to return.

If you return the product in accordance with the Salomon return procedure, you will get a full refund within 48h of receiving the returned products at our warehouse. 

 

If you need more information, please contact our customer service: +XXXXX / [email protected]

 

SECURE PAYMENTS

 

At www.salomon.com, you can pay by bank (Banktransfer*) or credit card: Carte Bleue, Visa or Mastercard or by Paypal. A fully secure payment service is provided by Société Générale and Adyen. 
*In this case, you have 10 days to make the Banktransfer from the day you made your order. Banktransfer payment is not compatible with Express Delivery. With this mean of payment, the delivery time is the time between the order and the Banktransfer, plus the time of the transfer, plus the delivery time.