We strive to make our website accessible and enjoyable for all users, however if there is informations you cannot easily access, please call a Salomon customer service agent at customer-phone-number or contact us through the contact form
ONLINE AVAILABILITY In Europe, we are still able to ship apparel and backpacks and footwear, but please keep in mind that shipments could be delayed due to the current Covid 19 situation.
DELIVERY & RETURNS You will find below all information regarding expeditions & returns during the quarantine restrictions period in some countries:
Drop off points are no longer available due to the closings of shops
Product returns period is extended from 14 days to 90 days for all orders placed on Salomon.com since 1st March
CUSTOMER SERVICE INQUIRIES Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
We will update this page as the situation develops.
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
FREE DELIVERY OFFERED ON PRODUCTS AVAILABLE WITHIN 1/3 DAYS
All orders placed and validated before 2 pm will be delivered by UPS, free of charge within 3 working days.
For ski boots, skis, snowboards and binding all orders must be placed before 12 noon.
24-HOUR EXPRESS DELIVERY IS AVAILABLE FOR £10
If you would like to receive your delivery faster, choose the express delivery option at the checkout before confirming your order. All orders placed and validated before 2 pm will be delivered by UPS the following day (24 hours).
SATISFACTION OR YOUR MONEY BACK
If you are not fully satisfied with your purchase from salomon.com, you can return any or all items from your order and receive a full refund.
Items must be returned within 90 days of reception and be in their original packaging. Items must not have been used (washed or worn) and be in good condition.
Salomon Quality Warranty
All Salomon products come with a minimum two-year quality warranty. For ski pants and ski jackets, we have extended the warranty to three years.
Do you have any questions ?
Our product experts are available to help you find the product that best fits your needs and to answer all your questions from Monday to Friday, 9 a.m. - 6 p.m.