UPDATED March 30
The health and safety of our employees and our community are our top priority, and we continue to monitor the ongoing COVID-19 situation daily. We will continue to process online orders and have put extra precautions in place to ensure a safe and healthy work environment for our warehouse employees in Ontario.
We will update this page as the situation develops.
ONLINE AVAILABILITY:
All products (Footwear, Apparel, Bags, Packs and Hardgoods) will continue to ship, but please keep in mind that delays are possible with the current situation.
DELIVERY & RETURNS:
Our returns policy remains unchanged:
- If you are not satisfied with your purchase on salomon.com, you can return it and receive a full refund by completing our return procedure within 30 days of receiving the product. The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.
CUSTOMER SERVICE INQUIRIES:
Our customer service team is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety.
A COMPLETE UPDATE FROM SALOMON CAN BE FOUND HERE: https://www.salomon.com/en-ca/blog/a-word-from-our-president
Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us.
