• Free Delivery & Returns

  • 1 800 875 2619

  • Monday to Friday, 7am to 7pm MST

Customers reviews & questions

Which countries do you deliver to?

Salomon.com sales are only for end customers.
Orders can only be delivered to countries where the Salomon.com online shop is available. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France (mainland France and Corsica), Germany, Netherland, Norway, Italy, Poland, Spain, Sweden, Switzerland, Czech Republic, United Kingdom and United States. You cannot have an order delivered to a country different from the country website on which you placed the order. For example, if the order was placed on the Salomon USA website the product cannot be delivered to France.

Note that delivery is unavailable to territories of the United States (Costa Rica, Puerto Rico, the Virgin Islands, etc.) and that freightforwarding services may not be used to ship the order internationally.

I am still waiting for my order to be delivered. What can I do?

If your delivery is late, please contact our Customer Service: 1-800-875-2619

Can I have my order sent to another person or to an address other than my billing address?

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

How can I check that my order has been shipped?

When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.

How do I use the tracking number?

By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.
Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.

What happens if I am out when the delivery service calls?

If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient new delivery time.

Which delivery service will deliver my order?

We have 2 service providers for US customers. Most orders are filled by UPS (Ground, 2nd Day & Next Day Air), but we also offer USPS Priority Mail that is filled by the US Postal Service. USPS Priority Mail is also the only service that can deliver to PO Boxes, APO or FPO sites.

Can I select a delivery address in a country other than where I placed the order?

This is not possible as you cannot have an order delivered to a country different from the website you placed the order on . To receive your order in France, for example, you must place it on the French site.

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