Which countries do you deliver to?
Salomon.com sales are only for end customers.
Orders can only be delivered to countries where the Salomon.com online shop is available. We deliver to the following countries: Austria, Belgium, Denmark, Finland, France (mainland France and Corsica), Germany, Netherland, Norway, Italy, Poland, Spain, Sweden, Switzerland, Czech Republic, United Kingdom and United States.
Please note that in your country, we do not deliver to the following region : Guernesey, Anguilla, Ascension Island, Bermuda, Bristish Indian Ocean Territory, British Antartic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.
You cannot have an order delivered to a country different from where you placed the order.
I am still waiting for my order to be delivered. What can I do?
If your delivery is late, please contact our Customer Service: +44 2070783528
Can I have my order sent to another person or to an address other than my billing address?
Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
How do I use the tracking number?
By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.
Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.
What happens if I am out when the delivery service calls?
If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient new delivery time.
How can I check that my order has been shipped?
When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.
Which delivery service will deliver my order?
UPS is currently our delivery partner for standard and express deliveries in the following countries :
Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Italy, Poland, Spain, Sweden, Czech Republic and United Kingdom.
TNT is currently our delivery partner for standard and express deliveries in Norway and Switzerland.
What are your delivery times and costs?
Deliveries are made Monday to Friday. Orders received before 3pm (GMT +1) will be processed the same day.
You may choose between standard delivery and express delivery:
- Standard delivery: Free Shipping
Orders placed before 3 p.m will be delivered by UPS within 3 working days. This applies to orders with products availaible for 1-3 days delivery. This is shown by the words "In stock - 1/3-day delivery" in the size selection box on the relevant product page.
For example, if you order your product on Monday the 1st of July at 2:30 p.m and choose standard delivery, it will be delivered on Thursday the 4th of July at the latest.
As certain products take longer to reach our depot, a delivery period of 8 days applies. This is shown by the words "In stock - 6/8-day delivery" in the size selection box on the relevant product page.
For example, if you order your product on Monday the 1st of July at 2:30pm and it is shown as a 6/8-day delivery, it will be delivered on Thursday the 11th of July at the latest.
Please note that if your order contains products available from both delivery times, then the whole order will be delivered within 8 days.
- Express shipping: £ 10
If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order.
All orders placed before 3 pm will be delivered by UPS the following day (24 hours).
Can I select a delivery address in a country other than where I placed the order?
This is not possible as you cannot have an order delivered to a country different from the country website where you placed the order . To receive your order in France, for example, you must place it on the French site.
An expert can answer your questions
AN EXPERT ANSWER YOUR QUESTIONS -YOU ALSO CAN CONTACT AN EXPERT BY PHONE AT 0044 2070783528 (FREE CALL)
Your order will be delivered free of charge to your home.Learn more
On salomon.com, standard delivery is free for all orders.
FOR PRODUCTS AVAILABLE IN 1/3
All orders placed before 3 p.m. will be delivered by UPS free of charge within 3 working days.
FOR PRODUCTS AVAILABLE IN 6/8 DAYS
All orders placed before 3 p.m. will be delivered by UPS free of charge within 8 working days.
If your order contains products available from both delivery times, then the whole order will be sent within 8 days.
WOULD YOU LIKE A FASTER DELIVERY?
CHOOSE 24-HOUR EXPRESS delivery - £10
If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order. All orders placed before 3 p.m. will be delivery by UPS the following day (24 hours).
You have 14 days to return your orderLearn more
All our products are covered by a warranty of 2 to 3 yearsLearn more