Warranty

SALOMON WARRANTY POLICY

Thank you for buying this SALOMON product. They are built to last.
SALOMON distributes its products through its worldwide network of authorized SALOMON distributors and retailers and on the SALOMON Online Store at the URL : www.salomon.com, www.salomonrunning.com, www.salomonfreeski.com.

(SALOMON Online Store)

You will find herein/below all SALOMON warranty policy details offered by SALOMON and the SALOMON authorized retailers.

I. Warranty definition

This warranty policy is valid as of November 1st 2010.
SALOMON provides this warranty to buyers who purchased the SALOMON product (Product) to Salomon. SALOMON Products are guaranteed against all manufacturing or material defects (Defect) for the Warranty Period as defined below.
SALOMON Products are compliant with their description and specifications; it is your responsibility to ensure that the Products you purchase are compatible for the intended use.
This warranty is valid and enforceable only in the country where the Product was purchased by the end user, provided that SALOMON has intended the Product for sale in that country.

Please report to the SALOMON authorized retailers list.

Depending on the country, particular and variable warranties may apply in relation to applicable legislation. Nothing in this warranty policy can exclude or limit these statutory provisions.

Warranty Period

The Warranty Period starts at the date of retail purchase of the Product by the original end-user purchaser. The product may consist of several different parts and different parts may be covered by different warranties periods (please report to “Warranty Period”).

The different Warranties Periods are :
a. Three (3) years for winter sports trousers and jackets
b. Five (5) years for alpine ski bindings
c. Two (2) years for other products

To the extent permitted by national laws, the Warranty Period will not be extended, renewed or otherwise affected due to subsequent resale, repair or replacement of the Product.
However, part(s) repaired or replacement product(s) during the Warranty Period will be warranted for the reminder of the original Warranty Period provided replacement or repair has been performed by SALOMON or an authorized SALOMON retailer.
Depending on the country, particular and variable Warranties Periods may apply in relation to applicable legislation.
Nothing in this warranty policy can exclude or limit these statutory provisions.

II : The warranty does not cover:

    • Damages due to transportation
    • Damages due to storage
    • Damages due to improper use of the products and poor maintenance
    • Damages due to non-observance of the instructions or restrictions for use of the products as defined in the products owner manual
    • Damages due to the products normal wear and tear
    • Damages due to non-observance of the instructions for maintenance as defined in the products owner manual
    • Damages due to modification of the products
    • Damages due to any impact caused by sharp items, due to torsion, compression, a fall, an abnormal impact or other actions that cannot be under SALOMON’s reasonable control.

The present warranty is not enforceable if :
1. The Product is not returned in its original packaging, if it has been modified or repaired by any person or entity other than SALOMON or an authorized SALOMON retailer;
2. The Product has been repaired with unauthorized spare parts;
3. The Product serial number has been removed, deleted, altered or made illegible.

III : Warranty enforcement

In case of Defect, SALOMON agrees to accept the claim, replace or repair the Product at no charge for the end-user and return it. This shall be determined in the sole discretion of SALOMON or his authorized retailer, unless this is impossible or disproportionate.
The remedy will be deemed to be disproportionate by SALOMON if it imposes costs on SALOMON which, in comparison with the alternative remedy, are unreasonable, taking into account :

    • The value the goods would have if there were no Defect,
    • The significance of the Defect,
    • Whether the alternative remedy could be completed without significant inconvenience to the consumer.

SALOMON agrees that all repair or replacement of the Product will occur within a reasonable period and without any major inconvenience for the consumer, taking account of the good’s kind and its fitness for purpose.

The consumer is not entitled to have the contract rescinded if the Defect is minor.

For all warranty claims, please produce the Product and the proof of purchase to the nearest authorized SALOMON retailer or in case you purchased the Product on SALOMON Online Store, please contact Customer Service at 0800 90 44 03.

Limitation of Liability

TO THE EXTENT PERMITTED BY NATIONAL LAWS, THE PRESENT WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. SALOMON SHALL NOT BE HELD LIABLE FOR ANY CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF CHANCE OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED FACILITIES, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF SALOMON KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. SALOMON SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.

For all warranty claims, please report to the FAQ/RETURN POLICY available on www.salomon.com

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    Vous pouvez également contacter un expert par téléphone au 0800 90 44 03 (Numéro gratuit)

  • SATISFAIT OU REMBOURSÉ

    Si vous n’êtes pas entièrement satisfait de votre achat sur www.salomon.com, vous pouvez nous renvoyer votre article dans un délai de 15 jours. Les articles reçus dans les 15 jours ouvrables suivant la livraison seront acceptés et remboursés au prix d’achat, à condition qu’ils n’aient pas été lavés ou portés et qu’ils portent leurs étiquettes d’origine. Si vous effectuez un retour suite à une erreur de notre part ou à la réception d’un produit défectueux, Salomon prend en charge les frais de retour. Dans ce cas, prenez contact avec notre service client au 0800 90 44 03 (numéro gratuit), du lundi au vendredi de 09h00 à 19h00.



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  • LES FRAIS DE PORTS SONT OFFERTS SHIPPING Sur www.salomon.com, les frais de port pour la livraison standard sont offerts pour toute commande. Livraison standard en 72 h Toute commande passée avant 15 h sera livrée par DHL en 3 jours ouvrés maximum. Livraison Kiala en 5 jours ouvrés Toute commande passée avant 15h sera livrée dans un délai maximum de 5 jours ouvrés dans un point relai que vous aurez selectionné.

    On www.salomon.com, standard delivery is free for all orders (excluding industry partner orders).

    UPS GROUND (FREE) - Delivery within 5 to 10 days (Monday-Friday). No PO, FPO, or APO Boxes.

    UPS 2ND DAY ($15.00) - Delivery within 2 days (Monday-Friday) if placed before 1pm CT. No PO, FPO, or APO Boxes.

    UPS NEXT DAY AIR ($25.00) - Delivery within 1 day (Monday-Friday) if placed before 1pm CT. No PO, FPO, or APO Boxes.

    VOUS SOUHAITEZ ÊTRE LIVRÉ PLUS RAPIDEMENT ? CHOISISSEZ LA Livraison express en 24h POUR 12€ Si vous souhaitez recevoir vos produits PLUS rapidement, vous pouvez sélectionner la livraison express au moment de la validation de votre commande. Toute commande passée avant 15h sera livrée le lendemain par DHL Express (24h).
    VOUS SOUHAITEZ ÊTRE LIVRÉ PLUS RAPIDEMENT ? CHOISISSEZ LA Livraison express en 24h POUR 12€ Si vous souhaitez recevoir vos produits PLUS rapidement, vous pouvez sélectionner la livraison express au moment de la validation de votre commande. Toute commande passée avant 15h sera livrée le lendemain par DHL Express (24h).
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  • LA GARANTIE QUALITÉ SALOMON

    Tous nos produits bénéficient des garanties qualité suivantes :

    3 Yrs

    pour les pantalons et vestes de ski

    2 Yrs

    pour tous les autres produits

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