faq

General Questions 
> Where can I purchase Salomon products?
Salomon products are available:

• At Salomon resellers and stores throughout the world. For a list of approved Salomon resellers in your area, click here.

• In Salomon brand stores. To find your nearest Salomon store, see the list here.

• Online at Salomon.com.
For Salomon Running, click here.
For Salomon Mountaineering, click here.
For Salomon Hiking, click here.
For Salomon Lifestyle, click here.
For Salomon Alpine  Skiing, click here.
For Salomon Nordic Skiing, click here.
For salomon Snowboard, click here.

> I just purchased a Salomon product, how can I be sure it's genuine?

Buying a Salomon product from an approved reseller, a Salomon store or online at salomon.com means you can be sure your product is genuine and is covered by the Salomon warranty.

> How can I contact Salomon if I have a question?

If the FAQ has not answered your question, please get in touch with us via the contact form.

Product Support 
> How can I get replacement parts for products I bought at salomon.com (quicklace laces, ski brakes etc)?

Quicklaces are sold online and can be sent out by the customer service if warranty applies. To have a replacemnt, please feel free to contact the customer service through the contact form or phone. All other spare parts should be dealt with by authorized reseller. You can have the link of all Salomon authorized dealer on the Dealer locator. 

> How can I get replacement parts for products I bought from an approved reseller (quicklace laces, ski brakes etc)?

To obtain replacement parts for Salomon products, please get in touch with an approved Salmon reseller, as listed here. Quicklaces are sold online and can be sent out by the customer service if warranty applies.

> How do I replace quicklace laces?
You can download the procedure for replacing quicklaces here.
> What products can I buy online at salomon.com?
At Salomon, our goal is maximum customer satisfaction, and for this reason, we currently offer the entire Salomon range online. However there is still some exceptions, regarding the seasons and the countries. 
Selected Freeski and Trail Running clothing, boots and shoes are available online this season. 
For Salomon Running sales, click here.
For Salomon Mountaineering sales, click here.
For Salomon Hiking sales, click here.
For Salomon Lifestyle sales, click here.
For Salomon Alpine  Skiingsales, click here.
For Salomon Nordic Skiing sales, click here.
For salomon Snowboard sales, click here.

My order 
> What payment methods can I use to pay for my salomon.com order?
At www.salomon.com, you can pay by credit or bank card (Carte Bleue, Visa or Mastercard) and bank transfer. 
> When will my card be charged?
The total order value will be charged to your card when your order will be shipped.
A pre-authorization can be made on your credit card to ensure you have sufficient funds to do the purchase.
> How can I be sure that online payments made on your site are secure?
A fully secure payment service is provided by Société Générale and Ogone.
> How can I contact Salomon if I have a question?

If the help page has not answered your question, please get in touch with us via the contact form and phone (358942598670).

Delivery and Returns 
> Where are goods sent from?
All goods are sent from our logistics hub in Belgium.
> Which delivery service will deliver my order?
UPS  is currently our delivery partner for standard and express deliveries.
> Can I have my order sent to another person or to an address other than my billing address?
Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
> What regions do you deliver to, and what are the delivery times?
Toimitamme Tuotteita vain Suomeen ottaen huomioon alla olevat toimitusrajoitukset: 
Emme toimita: 
Postilokero-osoitteisiin, 
Hotelleihin, majataloihin tai vierasmajoihin, 
Rangaistuslaitoksiin, emmekä 
Ahvenanmaalle

Suomen rajojen sisällä toimitamme tuotteet kaikkialle sekä vakio- että pikatoimituksena. Pyrimme parhaamme mukaan toimittamaan tilauksesi kahden (2) arkipäivän kuluessa. Vakiotilaus 72 tuntia – ilmainen toimitus. UPS aada tuotteesi pikaisesti, voit valita pikatoimituksen tilausta tehdessäsi. Toimitusaika on tällöin enintään 24 tuntia. Tuotteiden toimituspäiviä ovat arkipäivät maanantaista perjantaihin. Ennen klo 15:00 (GMT +1) vastaanotetut tilaukset käsitellään saman päivän aikana.
NB : For Åland, you will need to pay the taxes and take care of the tax refund yourself

> Can I change my delivery address after submitting my order?
We use our best endeavors to deliver your products as quickly as possible. Our procedures do not enable us to change your delivery address or your order once you have submitted it.
> Can I have my order delivered to a pick-up point?
At this time we deliver to personal addresses only.
> How can I check that my order has shipped?
When you order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com. 
> How do I use the tracking number?
By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.

Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.
> What happens if I am out when the delivery service calls?
If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient redelivery time.
> How can I contact Salomon if I have a question?

If the help page has not answered your question, please get in touch with us via the contact form or phone 00358 942598670.

> There seems to be a fault with my product, what is the procedure?
If you think there is a fault with your product, we will pay for the return. If so, please contact our Customer Service for help (358942598670), they will help you to return your product to our warehourse. You will need to send the product to the address on the returns form, which you will need to complete, so that we can determine whether to accept it as a warranty return.  
> How do I return my product?
If you are not satisfied with your purchase on www.salomon.com, you can return your products to our warehouse in Belgium within 14 days of delivery. The items must not have been used (or washed or worn) and must be in their original packaging in good condition.
When returning goods (under the right of withdrawal or for after-sales service), in order for your return to be dealt with as quickly as possible we advise you:

1) To fill out the returns form as fully and accurately as possible (if you no longer have it you can download it here  and send it with your product). The reason of the return has to be explained.
2) To pack your product carefully (if you have kept the original packaging, you can reuse it). The parcel must be properly sealed and labeled.
3) Return your parcel to our warehouse via the postal service .
Products must be returned to the following address:
PFS Web / Salomon, 5 rue Louis Blériot, 4460 Grâce-Hollogne, Belgium
4) We will inform you when we have received your parcel.
If you are returning goods because the product is damaged or is not the product you ordered, Please contact the customer service at this number 358942598670.
> For returns under the withdrawal period, who pays the shipping costs?
If you are returning goods because the product is damaged or is not the product you ordered, Salomon will pay the shipping costs. In this case, please contact our customer care service through the contact form or phone (358942598670)

In other cases, if you are not satisfied with your purchase on www.salomon.com, simply return the affected items within 14 days of delivery  to our warehouse in Belgium. We will reimburse the cost of your items (not the return shipping costs). The items must be returned within the stated period, and must be intact and complete. They must not have been used (or washed or worn) and must be in their original packaging in good condition.

> How can I get replacement parts for my products (quicklace laces, ski brakes etc)?

Quicklaces are sold online and can be sent out by the customer service if warranty applies. To have a replacemnt, please feel free to contact the customer service through contact form or phone (358942598670). All other spare parts should be dealt with by authorized reseller. You can have the link of all Salomon authorized dealer on the Dealer locator

Warranty and after-sales service 
> What are the terms of the warranty on Salomon products?

You can read Salomon's warranty policy at salomon.com under "warranty" or by clicking here.

> How can I find out if my Salomon product is covered by the warranty?

To find out whether your product is covered by the warranty, please see under "warranty" at salomon.com or click here.

> If I bought my product at salomon.com, how do I return it to after-sales service?
First, you will need to have the product assessed by a customer service agent to determine if your product fall into the warranty guidelines. Please contact customer service via phone (358942598670) or with the contact form to have your product assessed. (For more information, please see the Deliveries and Returns section.)
> I bought my product from a Salomon reseller, how do I return it to after-sales service?

To return a product which is covered by the Salomon warranty, please return it to the store where you originally buy it from.

> How do you define "normal usage"?

Normal usage of a product is usage in accordance with the instructions given in the user manual supplied with the product. If you have lost your manual you can download a copy here.

> How can I contact Salomon if I have a question?

If the FAQ has not answered your question, please get in touch with us via the contact form or phone (358942598670).

Purchases from resellers 
> There seems to be a fault with my product, what is the procedure?

Wherever you are living, to return a product which is covered by the Salomon warranty please return it to the shop where you originally buy it from.

> How long will after-sales service take to repair my product?
The time taken may vary depending on the time of the year, the nature of the repair and the product type. If you want your product to be repaired, please go to your local dealer.
The reseller will give you details.
> How can I contact Salomon if I have a question?
If the FAQ has not answered your question, please get in touch with us via the contact form or via phone (358942598670)

Mihin olemme sitoutuneet

Help

  • Kaikki vastaukset löytyy FAQ:sta
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  • KESKUSTELE
    TUOTEASIANTUNTIJAN KANSSA

    Tuoteasiantuntijamme auttavat sinua löytämään ne tuotteet, jotka parhaiten vastaavat tarpeisiisi sekä vastaavat kysymyksiisi maanantaista perjantaihin 9-19 välisenä aikana
    Asiakaspalvelumme on poikkeuksellisesti suljettuna 24 syyskuu, ja pahoittelemme tästä mahdollisesti aiheutunutta haittaa. Olemme jälleen tavoitettavissa seuraavana päivänä sekä puhelimitse että yhteydenottolomakkeen avulla



    Tuoteasiantuntija vastaa kysymyksiisi

    Halutessasi neuvoja puhelimitse, voit myös soittaa numeroon +358 942598670 (Ilmainen) (all support will be given in English)

  • TYYTYVÄINEN TAI RAHAT TAKAISIN

    Mikäli et ole täysin tyytyväinen ostoksiisi www.salomon.comista, on tuotteilla 14 päivän palautusoikeus W naszym magazynie w Belgii. Korvaamme ostoksesi hinnan (palautuksen kuljetuskustannuksia lukuun ottamatta). Tuotteet, jotka on palautettu 14 päivän sisällä toimituksesta hyvitetään. Tuotteiden tulee olla käyttämättämiä ja niissä tulee olla alkuperäiset etiketit kiinni.



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  • TYYTYVÄINEN TAI RAHAT TAKAISIN

    Mikäli et ole täysin tyytyväinen ostoksiisi www.salomon.comista, on tuotteilla 14 päivän palautusoikeus W naszym magazynie w Belgii. Korvaamme ostoksesi hinnan (palautuksen kuljetuskustannuksia lukuun ottamatta). Tuotteet, jotka on palautettu 14 päivän sisällä toimituksesta hyvitetään. Tuotteiden tulee olla käyttämättämiä ja niissä tulee olla alkuperäiset etiketit kiinni.

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  • TOIMITUSKULUT ILMAISEKSI ENJOY YOURS PREFERENTIAL DISCOUNT

    Tilattaessa osoitteesta www.salomon.com tarjoamme standarditoimituskulut kaikkiin tilauksiin.

    Standarditoimitus 72 tunnissa

    Kaikki tilaukset, jotka on tehty ennen klo 15.00 toimitetaan seuraavan kolmen päivän sisällä (UPS).


    If you have any question on delivery time, please feel free to contact our consumer service.


    YOUR EXCLUSIVES BENEFITS FOR PROFESSIONALS AND VIPS, FIND YOUR FAVOURITE PRODUCTS ON SALOMON.COM AT THE BEST PRICES.

    You can currently order online and enjoy a preferential discount, free assembly and adjustment on your ski and with Salomon Warranty.

    HALUATKO TUOTTEESI NOPEMMIN?

    VALITSE express toimitus - 24h, 12€

    Mikäli haluat saada tuotteesi NOPEAMMIN, voit valita express-toimituksen tilausta tehdessäsi. Kaikki tilaukset, jotka tehdään ennen klo 15.00 toimitetaan seuraavana päivänä UPS Expressillä (24h).

    DO YOU WANT A FASTER DELIVERY? CHOOSE EXPRESS DELIVERY IN 24H.

    Choose 24-hour express delivery - £10

    If you want to receive products more rapidly, you can select express delivery when confirming your order. All orders completed before 3pm, will be delivered via UPS within 24hours.

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  • SALOMON LAATUTAKUU

    Kaikissa tuotteissamme on seuraava laatutakuu :

    3 Yrs

    hiihtohousuihin ja -takkeihin

    2 Yrs

    kaikkiin muihin tuotteisiin

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